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ACME Markets Facts: 145 Details & 12 Highlights

Booking online should be easy. We looked at ACME Markets’s 145 specs — like general information, product range & inventory, pricing & payment options & delivery & fulfillment — to help you avoid post-click regret.

65 Points
ACME Markets
ACME Markets
ACME Markets
ACME Markets

Highlights 12

No extras. Just what matters.
65 Points

Why is ACME Markets better than other online grocery services ?

Product Range & Inventory

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Pricing & Payment Options

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Delivery & Fulfillment

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Ordering Experience

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Customer Support & Assistance

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Return & Refund Policy

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Technology & Integration

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Marketing & Promotions

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Quick Take

The essentials that matter—nothing extra

A fast snapshot of the ACME Markets, covering its standout detail and what you can expect right out of the box.

ACME Markets
ACME Markets

ACME Markets offers fresh food, groceries, and everyday essentials, available both in-store and through their online grocery ordering service.

Details & Facts 145

Features measured. Drama avoided.

Specs with context. That’s what we do. Here’s how the ACME Markets measures up from real features, not just marketing fluff — with honest pros and cons.

General Information 6

ACME Markets Operating Regions

Where does this service operate?

60 ACME Markets 0 Votes The United States

74 Online Grocery Services in this range The United States

Lists specific countries, states, or cities where the service operates.

ACME Markets Service Name

What is the name of the service?

15 ACME Markets 0 Votes ACME Markets

58 Online Grocery Services in this range Voilà

The official name of the online grocery service.

ACME Markets Service Type

What type of grocery service is it?

60 ACME Markets 0 Votes Marketplace, Direct Retailer

79 Online Grocery Services in this range Marketplace, Direct Retailer

Defines whether the platform is a marketplace, direct retailer, or hybrid model.

ACME Markets Service Coverage

What is the coverage area of the service?

85 ACME Markets 0 Votes National

89 Online Grocery Services in this range National

Indicates the geographic extent of the service coverage.

ACME Markets Launch Year

When was the service launched?

0 ACME Markets 0 Votes 1891

63 Online Grocery Services in this range 2018

The year the service was launched to the public.

ACME Markets Headquarters Location

Where is the company headquartered?

5 ACME Markets 0 Votes United States

51 Online Grocery Services in this range United States

The main operational or registered address of the business.

Product Range & Inventory 15

ACME Markets Grocery Categories Covered

What categories of groceries are offered?

10 ACME Markets 0 Votes Produce, Dairy, Meat, Bakery, Beverages, Pantry, Snacks, Household

47 Online Grocery Services in this range Produce, Dairy, Meat, Bakery, Beverages, Pantry, Snacks, Household

Lists main grocery categories available on the platform.

ACME Markets Organic Products

Does the platform offer organic products?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Shows if the service offers organic groceries or products.

ACME Markets Fresh Produce

Does the store provide fresh produce?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates whether fresh fruits and vegetables are sold.

ACME Markets Frozen Foods

Does the platform sell frozen foods?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Identifies if frozen items such as meats or ready meals are available.

ACME Markets Imported Products

Are imported products available on the platform?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates if imported items are part of the store’s catalog.

ACME Markets Local Products

Does the service offer local products?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Shows if the platform promotes and sells locally sourced products.

Pricing & Payment Options 13

ACME Markets Refund Processing Time

How long does refund processing take?

3 days 0Votes
ACME Markets
5.93 days (Average)

ACME Markets
ACME Markets

Typically, it takes 3 business days for a refund to be processed. This can vary depending on the payment method used. For example, debit or credit card refunds may take longer due to bank processing times.

Average number of days required to complete a refund.

ACME Markets Price Range

What is the typical price range of items?

85 ACME Markets 0 Votes Medium

90 Online Grocery Services in this range Medium

ACME Markets
ACME Markets

ACME Markets offers a medium price range, meaning their prices are competitive but not budget or premium. You can expect a mix of affordable options alongside slightly higher-priced premium products.

Indicates the general price level of listed products.

ACME Markets Price Transparency

Are product prices clearly displayed?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Whether all prices and fees are clearly shown to customers.

ACME Markets Price Match Guarantee

Does the service offer a price match guarantee?

No 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates if the service matches lower competitor prices.

ACME Markets Discount

Are there discounts available?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Shows if discounts or price reductions are offered regularly.

ACME Markets Coupon Support

Are coupons accepted during checkout?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Determines if customers can use coupons at checkout.

Delivery & Fulfillment 18

ACME Markets Delivery Partners

Who are the delivery partners?

70 ACME Markets 0 Votes Instacart

72 Online Grocery Services in this range Instacart

ACME Markets
ACME Markets

Instacart handles delivery services for ACME Markets. Instacart is a well-known third-party delivery provider, making it easy to order groceries and have them delivered straight to your door.

Lists logistics companies or internal fleets used for delivery.

ACME Markets Average Delivery Time

What is the average delivery time?

1 hours 0Votes
ACME Markets
9.91 hours (Average)

ACME Markets
ACME Markets

The delivery time of 1 hour is available for some areas, especially with the express delivery option. However, delivery times may vary depending on your location and order volume.

The average time it takes to deliver an order.

ACME Markets Delivery Fee Policy

What is the delivery fee policy?

25 ACME Markets 0 Votes Flat Rate

51 Online Grocery Services in this range Flat Rate

ACME Markets
ACME Markets

ACME Markets applies a flat delivery fee based on the order type and location. Keep in mind that special offers may waive delivery fees, especially for large orders or FreshPass subscribers.

Describes how delivery fees are calculated.

ACME Markets Minimum Order for Free Delivery

What’s the minimum order for free delivery?

48 ACME Markets 0 Votes $30

65 Online Grocery Services in this range $30

ACME Markets
ACME Markets

You can get free delivery on orders over $30. This encourages larger orders while also providing an affordable shipping option for smaller grocery runs.

Minimum order value needed to get free delivery.

ACME Markets Cold Chain Handling

Does it have cold chain handling?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

ACME Markets
ACME Markets

Cold chain handling ensures that perishable items like dairy, meat, and frozen foods are kept at the correct temperature during delivery, maintaining quality and safety.

Ensures perishable items are kept fresh during transit.

ACME Markets Packaging Type

What packaging materials are used?

20 ACME Markets 0 Votes Paper, Plastic

65 Online Grocery Services in this range Paper, Biodegradable, Plastic, Reusable

ACME Markets
ACME Markets

ACME Markets uses eco-friendly packaging materials such as paper and reusable plastic. The reusable plastic bags meet environmental standards, and customers are encouraged to reuse them.

Specifies packaging materials used for orders.

Ordering Experience 17

ACME Markets Order Confirmation Speed

How fast is order confirmation?

5 seconds 0Votes
ACME Markets
13.44 seconds (Average)

ACME Markets
ACME Markets

The fast order confirmation speed (within 5 seconds) ensures a quick checkout experience, providing customers with immediate confirmation after placing their order.

Average time to confirm an order after submission.

ACME Markets Website UI Quality

How would you rate the website UI quality?

85 ACME Markets 0 Votes Excellent

92 Online Grocery Services in this range Excellent

ACME Markets
ACME Markets

The website offers an intuitive, user-friendly interface. It’s designed to make browsing and ordering smooth, with easy access to products, categories, and promotions.

Measures the user interface quality of the website.

ACME Markets Mobile App UI Quality

How is the mobile app UI quality?

85 ACME Markets 0 Votes Excellent

86 Online Grocery Services in this range Excellent

ACME Markets
ACME Markets

The mobile app’s UI is top-notch, offering a streamlined experience for shopping on-the-go. Features like barcode scan ordering and personalized recommendations improve convenience.

Evaluates how intuitive and responsive the mobile app is.

ACME Markets Product Information Detail

How detailed is product information?

85 ACME Markets 0 Votes Comprehensive

90 Online Grocery Services in this range Comprehensive

ACME Markets
ACME Markets

ACME Markets provides detailed product descriptions, including ingredients, nutrition facts, and sourcing information for many items. This transparency helps customers make informed choices.

Measures the completeness of product details and descriptions.

ACME Markets Personalization Level

How personalized is the platform?

35 ACME Markets 0 Votes Moderate

87 Online Grocery Services in this range High

ACME Markets
ACME Markets

The personalization level is moderate, with personalized recommendations based on past orders. However, the experience could be more customized with further AI integration.

Indicates how personalized the shopping experience is.

ACME Markets Search Function Accuracy

How accurate is the product search?

85 ACME Markets 0 Votes High

92 Online Grocery Services in this range High

Reflects how well the search feature finds relevant products.

Customer Support & Assistance 13

ACME Markets Complaint Resolution Time

What is the average complaint resolution time?

2 hours 0Votes
ACME Markets
20.81 hours (Average)

ACME Markets
ACME Markets

Issues are typically resolved within 2 hours, which helps provide fast and efficient service. For more complex issues, resolution may take longer, but most problems are handled quickly.

Average duration to resolve customer complaints.

ACME Markets Support Channels

Which support channels are available?

51 ACME Markets 0 Votes Live Chat, Email, Phone, Social Media, In-App Messaging

70 Online Grocery Services in this range Live Chat, Email, Phone, Social Media, In-App Messaging

ACME Markets
ACME Markets

ACME Markets offers various ways to get help, whether through live chat on the website, social media, or email support. This flexibility makes it easy to reach them in different ways.

Types of communication methods available for customer support.

ACME Markets Customer Service Hours

What are the customer service operating hours?

85 ACME Markets 0 Votes 24/7

86 Online Grocery Services in this range 24/7

ACME Markets
ACME Markets

ACME Markets offers 24/7 customer service, ensuring that assistance is always available, whether you need help with an order or have general inquiries.

The operating hours of customer support.

ACME Markets Response Time

What is the average response time?

5 min 0Votes
ACME Markets
8.85 min (Average)

Average time taken to respond to customer inquiries.

ACME Markets Chatbot Assistance

Does the service use chatbot assistance?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Determines if automated chatbot assistance is offered for quick responses.

ACME Markets Multilingual Support

Is multilingual support available?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates whether the service supports multiple languages in assistance.

Delivery Staff & Handling Quality 11

ACME Markets Delivery Staff Training

What is the training level of delivery staff?

85 ACME Markets 0 Votes Certified

89 Online Grocery Services in this range Certified

Indicates the level of formal training received by delivery staff.

ACME Markets Staff Identification

Do delivery staff carry visible identification?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Determines whether staff wear visible ID or badges for verification.

ACME Markets Hygiene Compliance

Do delivery staff follow hygiene protocols?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates adherence to hygiene protocols during delivery.

ACME Markets Delivery Uniform Standard

Do delivery staff wear standardized uniforms?

85 ACME Markets 0 Votes Standardized

94 Online Grocery Services in this range Standardized

Shows if delivery staff wear consistent and clean uniforms.

ACME Markets Delivery Courtesy Rating

How courteous are the delivery staff?

85 ACME Markets 0 Votes Excellent

92 Online Grocery Services in this range Excellent

Measures politeness and professionalism during delivery.

ACME Markets Handling Care Quality

How is the quality of item handling?

85 ACME Markets 0 Votes Excellent

91 Online Grocery Services in this range Excellent

Reflects how carefully staff handle grocery items during delivery.

Return & Refund Policy 10

ACME Markets Return Window

What is the return window duration?

7 days 0Votes
ACME Markets
15.04 days (Average)

ACME Markets
ACME Markets

The return window is set at 7 days, which is standard for most grocery services. Certain exceptions apply to perishable items like baby formula, alcohol, and tobacco.

Number of days allowed for customers to initiate a return.

ACME Markets Refund Duration

How long does it take to process a refund?

3 days 0Votes
ACME Markets
6.44 days (Average)

ACME Markets
ACME Markets

Refunds are typically processed within 3 business days. However, if the order was paid with a credit card, it may take longer due to bank processing times.

Average number of days required to complete a refund.

ACME Markets Item Replacement Option

Is item replacement available?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

ACME Markets
ACME Markets

If a product is out of stock or substituted, ACME Markets offers a replacement option, allowing you to receive a similar item at no extra cost.

Indicates if customers can opt for item replacement instead of refund.

ACME Markets Return Eligibility

Which items are eligible for return?

55 ACME Markets 0 Votes Non-Perishable,All Products

67 Online Grocery Services in this range Non-Perishable

Specifies which types of items are eligible for return.

ACME Markets Return Pickup

Does the service offer return pickup?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates whether the platform arranges pickup for returned products.

ACME Markets Refund Method

What is the refund method?

65 ACME Markets 0 Votes Original Payment

80 Online Grocery Services in this range Original Payment

The form in which the refund is issued.

Technology & Integration 13

ACME Markets Web Performance Speed

What is the web performance speed?

2 sec 0Votes
ACME Markets
2.26 sec (Average)

ACME Markets
ACME Markets

The website loads quickly, with a performance speed of just 2 seconds. This enhances the user experience, allowing you to browse and order items without delays.

Average page load speed for the website.

ACME Markets Platform Type

What is the platform type?

35 ACME Markets 0 Votes Web App, Mobile App

62 Online Grocery Services in this range Web App, Mobile App

ACME Markets
ACME Markets

Available both as a web app and mobile app, ACME Markets gives customers the flexibility to shop from any device with ease. The apps are optimized for a smooth shopping experience on the go.

Indicates the main platform type used for the service.

ACME Markets System Uptime Guarantee

How reliable is the system uptime?

85 ACME Markets 0 Votes Excellent

90 Online Grocery Services in this range Excellent

ACME Markets
ACME Markets

ACME Markets guarantees excellent system uptime, ensuring that the website and mobile app are consistently available for customers.

Represents system reliability or uptime consistency.

ACME Markets Smart Product Recommendations

Does the service offer smart product recommendations?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

ACME Markets
ACME Markets

ACME Markets provides smart product recommendations based on browsing history and past purchases, helping you discover new products or repeat purchases quickly.

Uses intelligent systems to suggest products based on user preferences or browsing history.

ACME Markets Performance Under High Demand

How does the system perform under high demand?

85 ACME Markets 0 Votes Excellent

92 Online Grocery Services in this range Excellent

ACME Markets
ACME Markets

The platform performs excellently during peak times, handling a high volume of orders and traffic smoothly, ensuring that customers can still shop without disruptions.

Reflects how well the system performs during heavy order loads.

ACME Markets Third-Party Integration Support

Does the platform support third-party integration?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Determines if the system supports integration with third-party tools.

Sustainability & Ethics 12

ACME Markets Sustainable Packaging Usage

Does the service use sustainable packaging?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

ACME Markets
ACME Markets

ACME Markets uses sustainable packaging materials, promoting eco-friendly options and reducing environmental impact.

Indicates if the service uses sustainable or biodegradable packaging materials.

ACME Markets Recyclable Packaging Rate

How recyclable is the packaging material?

55 ACME Markets 0 Votes Mostly

80 Online Grocery Services in this range Mostly

ACME Markets
ACME Markets

A large portion of the packaging used by ACME Markets is recyclable, which helps customers reduce waste. Some products may still use non-recyclable packaging depending on the item.

Indicates the extent of recyclable materials used in packaging.

ACME Markets Food Donation Program

Is there a food donation program?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

ACME Markets
ACME Markets

ACME Markets participates in food donation programs, helping to distribute surplus food to communities in need. This initiative supports local charity efforts.

Determines if unsold or surplus food is donated to charities.

ACME Markets Eco-Friendly Delivery Option

Is there an eco-friendly delivery option?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Determines whether customers can choose eco-friendly delivery modes (e.g., bike, EV).

ACME Markets Plastic Reduction Initiative

Is there a plastic reduction initiative?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Shows whether there are initiatives to reduce plastic usage.

ACME Markets Waste Reduction Policy

Does the company have a waste reduction policy?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates if there is a formal waste reduction or zero-waste policy.

Marketing & Promotions 9

ACME Markets Promotional Campaign Frequency

How often does the service run promotional campaigns?

85 ACME Markets 0 Votes Weekly

79 Online Grocery Services in this range Weekly

How often promotional campaigns are launched.

ACME Markets Seasonal Campaigns

Does the service run seasonal campaigns?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Indicates if seasonal or holiday-specific campaigns are offered.

ACME Markets Marketing Channels

Which marketing channels does the service use?

66 ACME Markets 0 Votes Email, Social Media, Search Ads, Influencers

80 Online Grocery Services in this range Email, Social Media, Search Ads, Influencers, Offline Ads

Types of marketing channels used to reach customers.

ACME Markets Influencer Collaborations

Does the platform collaborate with influencers?

Yes 0Votes ACME Markets

Yes Online Grocery Services in this range

Whether the service partners with influencers to promote products.

ACME Markets Social Media Presence Strength

How strong is the service’s social media presence?

55 ACME Markets 0 Votes Strong

85 Online Grocery Services in this range Excellent

Reflects how active and engaging the service is on social media.

ACME Markets Customer Engagement Rate

How strong is customer engagement?

55 ACME Markets 0 Votes High

83 Online Grocery Services in this range High

Measures the level of customer interaction with the platform.

Customer Satisfaction & Ratings 8

ACME Markets Average Customer Rating

What is the average customer rating?

45 ACME Markets 0 Votes 4.5/5

68 Online Grocery Services in this range 4.5/5

The mean star rating given by customers across review platforms.

ACME Markets App Store Rating

What is the app store rating?

65 ACME Markets 0 Votes 4.7/5

74 Online Grocery Services in this range 4.7/5

Average rating of the mobile app in app stores.

ACME Markets Website Trust Score

How trustworthy is the website?

65 ACME Markets 0 Votes High

86 Online Grocery Services in this range High

Reflects how trustworthy the website is perceived to be.

ACME Markets Repeat Customer Rate

How often do customers reorder?

85 ACME Markets 0 Votes High

93 Online Grocery Services in this range High

Indicates the percentage of returning customers.

ACME Markets User Recommendation Rate

How likely are users to recommend this service?

55 ACME Markets 0 Votes High

85 Online Grocery Services in this range Excellent

Measures how likely users are to recommend the service.

ACME Markets Brand Loyalty Score

What is the brand loyalty score?

21 ACME Markets 0 Votes 2.6/5

65 Online Grocery Services in this range 3/5

Composite score based on repeat purchases and retention.

Surveys

Because hot takes deserve votes.

ACME Markets Delivery Speed

How fast is the delivery for this online grocery service?

Very fast — Delivered within 1 hour 0Votes
Fast — Delivered within 2 to 3 hours 0Votes
Average — Delivered within 3 to 6 hours 0Votes
Slow — Delivered within 6 to 12 hours 0Votes
Very slow — Delivered after 12 hours 0Votes

ACME Markets Product Quality

How would you rate the quality of the groceries provided by this service?

Excellent quality — Fresh and high-quality products 0Votes
Good quality — Generally fresh, but some products may vary 0Votes
Average quality — Some products are not as fresh as expected 0Votes
Below average quality — Several products are stale or damaged 0Votes
Poor quality — Most products are not fresh or are spoiled 0Votes

ACME Markets Ease of Use

How easy is it to navigate and use this online grocery service?

Very easy — Smooth and intuitive interface, no issues 0Votes
Easy — Simple to use, with minor improvements needed 0Votes
Neutral — Average experience, could be better 0Votes
Difficult — Sometimes confusing or frustrating to use 0Votes
Very difficult — Hard to navigate, many issues 0Votes

ACME Markets Customer Support

How would you rate the customer support experience with this service?

Excellent — Fast, helpful, and responsive 0Votes
Good — Resolves issues quickly with helpful staff 0Votes
Average — Resolves issues but takes time 0Votes
Poor — Slow response and not very helpful 0Votes
Very poor — No resolution or support was unhelpful 0Votes

ACME Markets Availability of Products

How satisfied are you with the variety of products available on this service?

Very satisfied — A wide range of groceries and options 0Votes
Satisfied — Most items are available, but a few are missing 0Votes
Neutral — Some products are often out of stock 0Votes
Unsatisfied — Many essential items are out of stock regularly 0Votes
Very unsatisfied — Rarely have the items I need in stock 0Votes

ACME Markets Pricing

How would you describe the pricing for this online grocery service?

Great value for money — Excellent prices for quality 0Votes
Pretty good price — Fairly priced for the convenience 0Votes
Fair deal — Reasonable pricing for the quality offered 0Votes
Kinda pricey — More expensive than expected 0Votes
Crazy expensive — Way too expensive for what’s offered 0Votes

ACME Markets Packaging Quality

How would you rate the quality of packaging for groceries from this service?

Excellent — Very well-packaged, no damage or spills 0Votes
Good — Mostly well-packaged, minimal issues 0Votes
Average — Some items may arrive slightly damaged or unsealed 0Votes
Poor — Frequent packaging issues leading to damage 0Votes
Very poor — Most items arrive damaged or poorly packaged 0Votes

ACME Markets Delivery Accuracy

How accurate is the delivery of your order (correct items and quantities)?

Very accurate — All items and quantities are correct 0Votes
Mostly accurate — Only minor mistakes in items or quantities 0Votes
Neutral — A few missing or incorrect items each time 0Votes
Often inaccurate — Many missing or incorrect items 0Votes
Very inaccurate — Consistently wrong items or quantities delivered 0Votes

ACME Markets Delivery Flexibility

How flexible is the delivery scheduling for this service?

Very flexible — Can choose precise delivery times that fit my schedule 0Votes
Flexible — Good range of available time slots 0Votes
Average — Limited time options, but still manageable 0Votes
Inflexible — Difficult to find a convenient delivery time 0Votes
Very inflexible — No flexibility, must accept the given time 0Votes

ACME Markets User Reviews and Reputation

How would you describe the reputation of this online grocery service based on user reviews?

Very positive — Mostly great reviews, highly recommended 0Votes
Positive — Generally good feedback, some small complaints 0Votes
Neutral — Mixed reviews, both good and bad 0Votes
Negative — Mostly negative feedback from users 0Votes
Very negative — Mostly bad reviews, avoidable 0Votes

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Articles 1

Troubleshooting ACME Markets

Troubleshooting ACME Markets

acmemarkets.com
acmemarkets.com

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ACME Markets
ACME Markets
ACME Markets
ACME Markets
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